Africanyon Short Canyon Trip

Plettenberg Bay And The Crags

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Service Terms and Conditions

Due to adverse weather conditions, bookings may have to be cancelled without warning. All bookings remain valid for 1 year from date of purchase should AfriCanyon / AfriAbseil for any reason need to cancel the booking. We will assist you in rescheduling your booking.
The minimum age for the AFRIABSEIL is 10 years old. The Minimum age for AFRICANYON is 8 years old.
Indemnity forms for all minors will need to be signed by the minors parents or legal guardians.

In the event of cancellation of booking by the customer, the following rules shall apply
100% refund of booking for cancellation MORE than 30 days prior to booking.
50% refund of booking for cancellation MORE than 7 days prior to booking.
0% refund of booking for cancellation LESS than 7 days prior to booking.

Customers with restrictive medical conditions and or on constant medications MUST advise their Africanyon Guide prior to entry into the Canyon.
Customers that are pregnant cannot undertake either Afriabseil or africanyon activities.

Detailed description of goods and/or services
Africanyon is a business in the activity industry.
Return and Refunds policy
The provision of goods and services by Africanyon is subject to availability. In cases of unavailability, Africanyon will refund the client in full within 30 days.
Customer privacy policy
Africanyon shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Africanyon bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Africanyon via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Africanyon separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Africanyon takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Africanyon chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Mill The Crags Plettenberg Bay South Africa .
Africanyon may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Africanyon. Based in South Africa trading as Africanyon


Effective Date: 1st Jan, 2018

This Privacy Policy applies to Floodin online services, websites
located at and, including subdomains, white-labeled
third party domains on which the Privacy Policy is placed (the
“Service“) and software applications (the “Software“) (collectively,
“Floodin“) and details information that Floodin Pty ltd, (“Floodin“)
collects, uses and discloses about our users, including you.

We collect and use your information internally and may disclose your
information to third parties, outside of Floodin, in certain situations
described in the Privacy Policy.

The Privacy Policy addresses two kinds of information: (1) Personal
Information; and (2) Anonymous Information. Personal Information
identifies you and includes, for example, your first and last name,
telephone number and email address. Anonymous Information does not
identify you, such as statistical data about how you use Floodin, and
can be combined with anonymous information about other users.

By clicking the “I Agree” button or by using Floodin or any portion
thereof, you are agreeing to be bound by the Privacy Policy.

1. Information we Collect.

We collect Personal Information as follows:

* When you agree to receive your video and photos with your activity
operator from terms and conditions signed at check in, we collect
your first and last name, phone number and email address. Either
through a 3rd party check in form service provider or manually
entered by the operator.

* We collect photos, videos, audio and other multimedia containing
your image and voice that are uploaded to Floodin by our clients or
third parties on behalf of our clients.

* We collect information such as your name, email address, phone
number and reservation data obtained from other sources, such as
our clients or through third parties, who you provided this
information to. For example, a reservation website may provide
information to us about you and your trip or from a check in
indemnifation form onsite.

* If you Share your video and photos to any social media media
platform we collect all publicly available information from such

* If you purchase your Video and or video photo package online via
Paygate, Paypal or Stipe account all transactions posted and the
last 4 digits of any associated bank account number are displayed
within Floodin Paygate, Paypal or Stripe account for your ease and
are visible to us but are not otherwise collected or used by

* If you sign up for an email list, we collect your first and last
name and email address.

* If you contact us for support, to participate in surveys, or
voluntarily post in our blogs, we collect any Personal Information
you provide about yourself

We collect anonymous information from you, which may be provided to us
by a third party pursuant to section 3, including but not limited to:

* Information concerning how you use Floodin, such as what you click
and where you navigate, and metrics and other types of statistical
data. For example, we collect statistics concerning activities,
ratings and sales facilitated through Floodin and how often certain
data is viewed or shared through social media.

* Floodin diagnostic information including logs, error reports and
events and the type, number, date and page relating to this

* Geolocation data concerning where you are located when accessing

* Information concerning how you access Floodin, for example,
computer operating system and web browser, type of mobile device
and device identifier, device settings and IP Address.

2. How we Use Your Information.

We use your Personal and Anonymous Information internally to provide
Floodin to you, to understand your needs and the needs of our clients
and to provide you with better service and information, in particular

* Provide Floodin to you, such as hosting and displaying information,
providing updates, developing, improving or expanding Floodin and

addressing technical issues.
* Generate and analyze information about our users so we can better
understand them and how they use Floodin and draw trends and
predictions based on this information.

* Contact you in connection with your activities on Floodin, such as
delivering photos you purchased, and to resolve payment issues,
such as refunds and chargebacks.

* Contact you with marketing or promotional content on behalf of our
clients or Floodin if you previously consented to such contact. For
example, we may send you an offer to purchase video and photos from
Floodin relating to an activity you participated in.

* Provide customer and technical support and to resolve customer

* Inform you of changes to Floodin, such as outages, suspensions or
other material changes.

3. Third Parties we Disclose Information to.

We disclose Personal and Anonymous Information to third parties, who
may be located in a foreign jurisdiction and subject to foreign laws,
as follows:

* If photos or video of you are uploaded to Floodin, your image and
voice can be disclosed through Floodin by our clients to anyone
with a link to the photo, video or album. For example, a client may
use Floodin to email photos of a trip to all people on that trip.

* Personal and Anonymous information collected about you is disclosed
to the applicable Floodin client, and their employees, contractors
and agents, who may collect and use this information for different
purposes than those contained in this Privacy Policy.

* We may disclose your Personal and Anonymous Information to third
parties for customer support and feedback, analyzing Floodin
functionality and technical issues, tracking use of Floodin and
generating reports and data models that we use to improve Floodin.

* We may disclose your Personal and Anonymous Information to our
parent companies, affiliates, subsidiaries or contractors for
internal purposes (as described above).

* We disclose your credit card or debit card and billing information
to third parties for payment processing and fraud prevention
purposes and that will be transferred to such third parties using
TLS (transport layer security).

* To respond to inquiries from law enforcement or to defend our
rights or the rights of others.

4. Children.

Floodin is not directed to children under the age of 13 and we do not
knowingly collect personal information from children under the age of
13. If we learn that we inadvertently collected Personal Information
from a child under the age of 13, we will delete that information as
quickly as possible. If you are a parent or guardian of a child who you
believe provided Floodin with Personal Information without your
consent, please contact Floodin at

We do collect information from adults concerning children under the age
of 13 and who provided consent to us, or our clients, to use and
disclose such information as described in this Privacy Policy. We keep
this information confidential internally and, if ever disclosed
externally, it is disclosed under similar confidentiality requirements.

5. Web Beacons and Cookies.

Floodin uses tracking technologies, such as cookies, web beacons and
clear gifs, to collect information about you, for example,
demographics, location and device information. Based on this
information, Floodin and third parties may be able to resolve your
identity across multiple devices, for example, matching your IP address
across multiple devices, in order to target you based on your online
behavior. This information is collected, used and disclosed in
accordance with the terms of this Privacy Policy and the applicable
third party privacy policy, as described in section 3. Certain Floodin
features may rely on tracking technologies and by declining to accept
cookies or by disabling JavaScript you may not have access to certain
Floodin features.

6. Third Party Software and Services.

Floodin engages third parties who we share your information with and
who may collect information from you. These third parties may use
tracking tools in the form of, for example, cookies and APIs, which are
embedded into Floodin to enable these third parties to collect this
information on our behalf. The Privacy Policy only applies to
information that Floodin collects, uses and discloses and does not
apply to the collection, use and disclosure of information by third
parties through third party services. Use of third party services may
require you to accept a third party agreement. It is your sole
responsibility to determine whether any third party agreement is
acceptable to you.

7. Do Not Track Disclosure.

Do Not Track, or DNT, is a web browser setting that requests that a web
application disable its tracking of you. When you choose to turn on the
DNT setting in your browser, your browser sends a special signal to
websites, analytics companies, ad networks, plug in providers and other
web services you encounter while browsing to stop tracking your
activity. Currently, there is no DNT technology standard and, as a
result, Floodin does not respond to DNT signals

8. Obtaining or Changing Collected Information.

You may contact Floodin to obtain a copy of any personal information we
have collected about you, the production of which may be subject to a
fee as permitted by applicable law. In addition, you may contact
Floodin to correct or delete such information, except to the extent
that retention is necessary for our legitimate business purposes,
required by applicable law, in the control of a third party or where
correction or deletion is not technically feasible.

If you have any questions or would like to access or change your
information via email, please contact us at

9. Information Storage and Retention.

While Floodin is a South African company, the data you provide through
Floodin is stored and processed by third parties in countries around
the world. You authorize Floodin and third parties acting on Floodin's
behalf to use and process your data in any country of their choosing,
which may cause your data, including personal and anonymous
information, to be subject to privacy protections and legal rights that
may not be equivalent to those in your country.

Your personal information is retained until you request its deletion
pursuant to section 8 or until Floodin no longer requires such
information for the purpose for which it was collected.

10. Change of Ownership or Business Transition.

In the event of, or in preparation for, a change of ownership or
control of Floodin, or a business transition such as the sale of
Floodin assets, we may disclose your Personal and Anonymous Information
to third parties who will have the right to continue to collect and use
such information in the manner set forth in this Privacy Policy.

11. Security.

We are committed to ensuring that your information is secure. In order
to prevent unauthorized access or disclosure we have put in place
suitable physical, electronic and managerial procedures to safeguard
and secure the information we collect online. Floodin uses industry
standard SSL (secure socket layer) encryption to transfer information.

13. Email Preferences.

We communicate with our users primarily by email. If you would like to
change the email preferences we associate with you (for example,
unsubscribing from receiving certain types of email) you may do so by
clicking a link within emails that we send to you or, if no link is
available, by replying with “unsubscribe” in the email title or body.

14. Updates.

Floodin reserves the right, in its sole discretion, to change or add or
remove portions of the Privacy Policy at any time (“Updates”). Floodin
shall notify you of Updates by email, if you provided an email address,
and to make them available at You are deemed to accept any
Update by continuing to use the Software or Service. Unless Floodin
states otherwise, Updates are automatically effective 30 days after
posting on

15. Contact Us.

If you have questions or comments about the Privacy Policy or Floodin
information collection in general, please contact us at

All Personal information you provide concerning the Privacy Policy or
Floodin's information collection practices will be kept confidential.

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